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Frequently Asked Questions
Please find below our frequently asked questions, based on customer feedback. If you have a question which is not listed here, please contact our customer support team and we will evaluate your question and post all appropriate questions online.
• Can I play at VIP Slots for free?
Yes! All VIP Slots software downloads are FREE for players. When you download and open a Guest account you may play as long as you want for free. When you feel comfortable, you may switch over and play for Real Money.
• How can I download the Casino?
Just click the Download button on the home page or any of the Download buttons throughout the site. The download will immediately prompt you to save or open the application. We recommend you save the application to your computer and then double click the application icon once it has completed the download. All downloads are completely safe!
• What type of casino games do you offer?
VIP Slots offers over 100 games in our full download version. You can find all your favorite casino games including: a variety of exciting slots (three, five and seven reel; bonus slots) Blackjack, Video Poker, Multi hand video Poker, Roulette, Craps, Baccarat, Red Dog Poker, Caribbean Stud Poker, Tri Card Poker, War, Keno and a wide variety of other specialty games. Many of our games are also offered as progressive games for a chance to win the Jackpot advertised on our sites and in the gaming client.
• Is the progressive jackpot on your site real?
Absolutely, and we have the winners to prove it! The progressive jackpot is 100% accurate and real and encompasses a set percentage of the house winnings. When you play a progressive game, you get the chance to win some or all off the progressive jackpot depending on the pay table and terms of the game at hand. You will see the progressive ticker while you are gambling on VIP Slots, and will notice the fluctuation based on current winnings and contributions to that progressive game.
• Do you offer any rewards and do you have a VIP Club?
Yes we do. We offer our players rewards and bonuses based on their playing activity, in the VIP Players Club. Our customer support team will offer special rewards and programs every month to our valued customers. You are entered into the The Players Club as soon as you start playing with a real money account and gain access to bonuses immediately!
• How do I contact customer support and when is it available?
Please visit theContact Us page for more information and full details. You can reach us 24 hours a day 7 days a week using email, telephone and live chat.
• How long have you been in business and where are you licensed?
Our casinos have been in business since 1997 and we are licensed for gaming in Antigua.
• Is the username/password case-sensitive?
The username IS NOT case-sensitive. Entry using either case is acceptable. The password IS case-sensitive. If you require further assistance, please contact Customer Support.
• Are your rules for Roulette American or European?
VIP Slots provides both a European and American Roulette game – it is up to you to choose which game you would like to play!
• I want to replenish my casino account with NETeller, UseMyWallet, Eco Card to purchase casino credits. What system requirements are necessary?
• What operating systems is VIP Slots compatible with?
VIP Slots is only compatible with Windows operating systems (Vista, XP, 2000, NT).
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